財團法人金融消費評議中心受理爭議案件類型分析

管理者

財團法人金融消費評議中心受理爭議案件類型分析
發佈日期：2012-03-16 00:00:00
發佈單位：金管會
發佈部門：
原始連接：http://www.fsc.gov.tw/ch/home.jsp?id=97&parentpath=0,2&mcustomize=multimessage_view.jsp&dataserno=201203200002&toolsflag=Y&dtable=Bulletin

<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="margin: auto auto auto 0.65pt; width: 415.7pt; border-collapse: collapse; mso-padding-alt: 0cm 1.4pt 0cm 1.4pt" width="554"><tbody><tr style="height: 29.25pt; mso-yfti-irow: 0; mso-yfti-firstrow: yes"><td colspan="10" nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 415.7pt; padding-right: 1.4pt; height: 29.25pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="554">財團法人金融消費評議中心

</td></tr><tr style="height: 21.75pt; mso-yfti-irow: 1"><td colspan="10" nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 415.7pt; padding-right: 1.4pt; height: 21.75pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="554">爭議案件業別暨主要爭議類型分析表

</td></tr><tr style="height: 15.75pt; mso-yfti-irow: 2"><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 12pt; padding-right: 1.4pt; height: 15.75pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="16">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 15.75pt; padding-right: 1.4pt; height: 15.75pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="21">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 108pt; padding-right: 1.4pt; height: 15.75pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="144">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 19.4pt; padding-right: 1.4pt; height: 15.75pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="26">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 33.2pt; padding-right: 1.4pt; height: 15.75pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="44">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 27.95pt; padding-right: 1.4pt; height: 15.75pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="37">

</td></tr><tr style="height: 16.5pt; mso-yfti-irow: 3"><td colspan="10" nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 415.7pt; padding-right: 1.4pt; height: 16.5pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="554"> 一、101年1月1日~<chsdate day="13" islunardate="False" isrocdate="False" month="3" w:st="on" year="2012">3月13日</chsdate>受理爭議案件總計件，依業別區分如下：

</td></tr><tr style="height: 17.25pt; mso-yfti-irow: 4"><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 12pt; padding-right: 1.4pt; height: 17.25pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="16">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 15.75pt; padding-right: 1.4pt; height: 17.25pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="21">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 108pt; padding-right: 1.4pt; height: 17.25pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="144">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 126pt; padding-right: 1.4pt; height: 17.25pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="168">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 3.8pt; padding-right: 1.4pt; height: 17.25pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="5">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 27.95pt; padding-right: 1.4pt; height: 17.25pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="37">

</td></tr><tr style="height: 24pt; mso-yfti-irow: 5"><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 12pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="16">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 15.75pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="21">

</td><td nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 108pt; padding-right: 1.4pt; height: 24pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-top-alt: 1.0pt; mso-border-left-alt: 1.0pt; mso-border-bottom-alt: .5pt; mso-border-right-alt: .5pt; mso-border-color-alt: windowtext; mso-border-style-alt: solid" width="144">業別

</td><td nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 126pt; padding-right: 1.4pt; height: 24pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt" width="168">件數

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 73.4pt; padding-right: 1.4pt; height: 24pt; border-top: windowtext 1pt solid; border-right: black 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid black 1.0pt" width="98">比率

</td><td colspan="3" nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 52.6pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="70">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 27.95pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="37">

</td></tr><tr style="height: 24pt; mso-yfti-irow: 6"><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 12pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="16">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 15.75pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="21">

</td><td nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 108pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-left-alt: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt" width="144">銀行業

</td><td nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 126pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt" width="168">186

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 73.4pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: black 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext .5pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid black 1.0pt" width="98">14.87%

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 27.95pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="37">

</td></tr><tr style="height: 24pt; mso-yfti-irow: 7"><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 12pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="16">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 15.75pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="21">

</td><td nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 108pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-left-alt: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt" width="144">保險業

</td><td nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 126pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt" width="168">1050

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 73.4pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: black 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext .5pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid black 1.0pt" width="98">83.93%

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 27.95pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="37">

</td></tr><tr style="height: 24pt; mso-yfti-irow: 8"><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 12pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="16">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 15.75pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="21">

</td><td nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 108pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-left-alt: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt" width="144">證劵期貨業

</td><td nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 126pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt" width="168">15

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 73.4pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: black 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext .5pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid black 1.0pt" width="98">1.20%

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 27.95pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="37">

</td></tr><tr style="height: 24pt; mso-yfti-irow: 9"><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 12pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="16">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 15.75pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="21">

</td><td nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 108pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-left-alt: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext 1.0pt; mso-border-right-alt: solid windowtext .5pt" width="144">總計

</td><td nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 126pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-bottom-alt: solid windowtext 1.0pt; mso-border-right-alt: solid windowtext .5pt" width="168">1251

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 73.4pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: black 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext .5pt" width="98">100%

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 27.95pt; padding-right: 1.4pt; height: 24pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="37">

</td></tr><tr style="height: 16.5pt; mso-yfti-irow: 10"><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 12pt; padding-right: 1.4pt; height: 16.5pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="16">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 15.75pt; padding-right: 1.4pt; height: 16.5pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="21">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 108pt; padding-right: 1.4pt; height: 16.5pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="144">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 126pt; padding-right: 1.4pt; height: 16.5pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="168">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 3.8pt; padding-right: 1.4pt; height: 16.5pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="5">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 27.95pt; padding-right: 1.4pt; height: 16.5pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="37">

</td></tr><tr style="height: 16.5pt; mso-yfti-irow: 11"><td colspan="10" nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 415.7pt; padding-right: 1.4pt; height: 16.5pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="554"> 二、各業別主要爭議類型分析如下：

</td></tr><tr style="height: 16.5pt; mso-yfti-irow: 12"><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 12pt; padding-right: 1.4pt; height: 16.5pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="16">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 15.75pt; padding-right: 1.4pt; height: 16.5pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="21">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 108pt; padding-right: 1.4pt; height: 16.5pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="144">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 126pt; padding-right: 1.4pt; height: 16.5pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="168">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 3.8pt; padding-right: 1.4pt; height: 16.5pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="5">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 27.95pt; padding-right: 1.4pt; height: 16.5pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="37">

</td></tr><tr style="height: 17.25pt; mso-yfti-irow: 13"><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 12pt; padding-right: 1.4pt; height: 17.25pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="16">

</td><td colspan="2" nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 123.75pt; padding-right: 1.4pt; height: 17.25pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="165"> 1.銀行業

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 126pt; padding-right: 1.4pt; height: 17.25pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="168">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 27.95pt; padding-right: 1.4pt; height: 17.25pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="37">

</td></tr><tr style="height: 21pt; mso-yfti-irow: 14"><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 12pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="16">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 15.75pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="21">

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 234pt; padding-right: 1.4pt; height: 21pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-top-alt: 1.0pt; mso-border-left-alt: 1.0pt; mso-border-bottom-alt: .5pt; mso-border-right-alt: .5pt; mso-border-color-alt: windowtext; mso-border-style-alt: solid" width="312">爭議類型

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 73.4pt; padding-right: 1.4pt; height: 21pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt" width="98">件數

</td><td colspan="4" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 80.55pt; padding-right: 1.4pt; height: 21pt; border-top: windowtext 1pt solid; border-right: black 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid black 1.0pt" width="107">案件比率

</td></tr><tr style="height: 21pt; mso-yfti-irow: 15"><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 12pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="16">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 15.75pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="21">

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 234pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt" width="312">業務招攬爭議

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 73.4pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext .5pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt" width="98">85

</td><td colspan="4" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 80.55pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: black 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext .5pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid black 1.0pt" width="107">45.70%

</td></tr><tr style="height: 21pt; mso-yfti-irow: 16"><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 12pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="16">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 15.75pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="21">

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 234pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt" width="312">違反適合度爭議

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 73.4pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext .5pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt" width="98">27

</td><td colspan="4" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 80.55pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: black 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext .5pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid black 1.0pt" width="107">14.52%

</td></tr><tr style="height: 21pt; mso-yfti-irow: 17"><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 12pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="16">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 15.75pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="21">

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 234pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt" width="312">未遵循服務規範

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 73.4pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: windowtext 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext .5pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid windowtext .5pt" width="98">17

</td><td colspan="4" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 80.55pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: black 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext .5pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid black 1.0pt" width="107">9.14%

</td></tr><tr style="height: 21pt; mso-yfti-irow: 18"><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 12pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="16">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 15.75pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="21">

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 234pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: black 1pt solid; padding-top: 0cm; mso-border-top-alt: windowtext .5pt; mso-border-left-alt: windowtext 1.0pt; mso-border-bottom-alt: windowtext .5pt; mso-border-right-alt: black .5pt; mso-border-style-alt: solid" width="312">收費爭議

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 73.4pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: black 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext .5pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid black .5pt" width="98">9

</td><td colspan="4" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 80.55pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: black 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext .5pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid black 1.0pt" width="107">4.84%

</td></tr><tr style="height: 21pt; mso-yfti-irow: 19"><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 12pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="16">

</td><td nowrap="nowrap" style="border-bottom: #ece9d8; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 15.75pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: #ece9d8; padding-top: 0cm" width="21">

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 234pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: black 1pt solid; padding-top: 0cm; mso-border-top-alt: windowtext .5pt; mso-border-left-alt: windowtext 1.0pt; mso-border-bottom-alt: windowtext .5pt; mso-border-right-alt: black .5pt; mso-border-style-alt: solid" width="312">契約非本人親簽爭議

</td><td colspan="2" nowrap="nowrap" style="border-bottom: windowtext 1pt solid; border-left: #ece9d8; padding-bottom: 0cm; background-color: transparent; padding-left: 1.4pt; width: 73.4pt; padding-right: 1.4pt; height: 21pt; border-top: #ece9d8; border-right: black 1pt solid; padding-top: 0cm; mso-border-top-alt: solid windowtext .5pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-right-alt: solid black .5pt" width="98">8